Contact Support
Do you need help with your equipment, an order, or a technical question? This is where you can contact support. We help you move forward with clear answers, practical guidance, and the right next step.
How we can help you
Whether you have questions about products, compatibility, use, service, or claims, support is here to help you move forward. The goal is to make it easy to get the right help, without unnecessary waiting or uncertainty.
You can contact us, for example, if you need help with:
- product questions and guidance before purchase
- technical questions about function and use
- troubleshooting equipment
- service, warranty, and claims matters
- questions about orders, delivery, or availability
Before you contact us
To help us assist you faster, it is useful to have relevant information close at hand. This may include the product name, serial number, purchase date, and a short description of the issue or question.
If it concerns a technical fault, it is also helpful to describe how the equipment is being used, what happens, and whether the issue occurs repeatedly. The clearer the information you send, the easier it is to find the right solution straight away.
How to contact support
Fill in the form or use the contact details on the support page to get in touch with support. Describe your case as clearly as possible so we can guide you to the right help more quickly.
Register a Support Case
Use our online service to register your case and get to the right help.
Register a Support Case
Register your Claim
Do you have a claim, a warranty case, or need service? Use our online service to register your case and get to the right help.
Register claims and service
Support with a focus on clarity
When you contact Elinchrom, it should feel easy to get help. That is why we strive to provide clear answers, relevant guidance, and support that works in practice – whether you work in the studio, on location, or in a more mobile workflow.
Good support is not only about solving a problem. It is also about giving you confidence in your equipment and control in your continued work.
Service & contact in the USA
We offer personal assistance in the USA via e-mail and phone.
We will respond to emails promptly during the business week, Monday ~ Friday, 9 am to 5 pm Eastern Time.
Requesting Service USA
Elinchrom products purchased in the USA requiring service may be sent through your local authorized dealer or directly to the Elinchrom Service Department. International Shipping is not covered under warranty service. Products must be carefully packed and insured and sent together with a description of the problem and details on the best method to contact you.
If requesting Warranty Service then proof of purchase (copy of dated bill of sale) must be included.
After we receive and evaluate your product, we will contact you to discuss the service options.
Where to send for Service in USA
MAC Group
Elinchrom Service Department
75 Virginia Road
North White Plains, NY 10603
returns@ElinchromUS.com
Repaired equipment is subject to a 90-day limited warranty, covering only re-repair if necessary and not consequential damages.
The foregoing warranties are exclusive and are in lieu of all other warranties, whether written, oral, or implied. There is no warranty of merchantability in any respect other than expressly stated above and no warranty of fitness for a particular purpose.
Elinchrom shall in no event be liable for losses, direct or consequential damages, or inconvenience caused by the failure or malfunction of this product.
For service outside of the USA please contact your local authorized distributor for support.