FAQ

E6 indicates a possible error in the charge circuit or mains supply.
This error message may pop up if you switch the unit ON/OFF too fast.
Please check all fuses and try powering it up again.
If the message comes back, return the unit to your local Elinchrom service center.

“P” stands for Power (flash power), “PB” stands for Lead Gel Battery attached.
The fuse may not be inserted into the battery. If not, the fuse may be damaged and need a replacement.
Please check the operating instructions, page 8 & 9:
www.elinchrom.com/download.php?file=19&ln=en

• Switch OFF the photocell and try again.
• Switch OFF all the ambient lights.
• Switch OFF the photocell and try again. 

If the unit stops flashing continuously, it could be caused by the ambient lights.

If this doesn’t help, it is a defect. You need to contact your local Elinchrom service center for a check.

E5 indicates a Mains supply fault.
Check your mains cord and mains installation sockets.
Switch unit OFF, wait 2 minutes and switch the unit ON again.
If the error shows up again, the unit requires a check-up by your local Elinchrom service center.

E4 indicates a Charge fault.
The unit has detected a time-out during recharging.
Switch the unit OFF, wait 2 minutes and switch the unit On again.
If the error shows up again, the unit requires a check-up by your local Elinchrom service center.

E3 indicates an Auto Dump function fault.
The Unit has detected a time out in the ADF mode.
Switch the unit OFF, wait 2 minutes and switch the unit On again; use the Test release button for power reduction.
If the error shows up again, the unit requires a check-up by your local Elinchrom service center.

E2 indicates an overheating problem.
Wait until the unit has cooled down.
The unit will switch back to normal operation as soon as temperature decreases to a normal working level.
If the error shows up again, the unit requires a check-up by your local Elinchrom service center.

For Mac users with Thunderbolt ports, the Elinchrom ONE/THREE might not appear on the Elinchrom Updater due to macOS restrictions.
If this is the case, you will need an adapter from USB-C to USB-A and connect the ONE/THREE with a USB-A to USB-C cable.
More information on Apple’s website:
https://support.apple.com/en-us/HT201736

The Bluetooth module of the Elinchrom ONE/THREE enables to connect with the Elinchrom Studio Software and/or the Elinchrom iOS App via Bluetooth. 
When you first use your Elinchrom ONE/THREE unit, please consider updating the Bluetooth module firmware, to make the ONE/THREE future-proof and compatible with other devices.

How to update the Bluetooth module of the Elinchrom ONE/THREE?

How to update the Elinchrom ONE/THREE firmware?

How to update the Bluetooth module of the Elinchrom ONE/THREE

Wireless update procedure:

1. Go into the menu and click on the “Parameters” wheel.
2. Scroll down and select “Wireless update”
3. Wait few seconds until the networks are displayed and select yours.
4. Enter password.

What is the Bluetooth module of the Elinchrom ONE/THREE?

How to update the firmware of the Elinchrom ONE/THREE?

How to update the firmware of the Elinchrom ONE/THREE

1. Download the latest EL-Updater.
2. Connect the USB-C cable to the computer.
3. While the unit is OFF, press the Scroll button and connect the cable to the unit.
4. “USB Mode” is displayed.
5. Start the EL-Updater.
6. Follow the instructions.

For Mac users with Thunderbolt ports, the unit might not appear on the Elinchrom Updater due to macOS restrictions. If this is the case, you will need an adapter from USB-C to USB-A and connect the ONE/THREE with a USB-A to USB-C cable.

How to update the Bluetooth module of the Elinchrom ONE/THREE?

To update the firmware of the Elinchrom Bridge proceed as follows:

1. Download the latest Elinchrom Updater from this page.
2. Plug the USB cable into the module.
3. Press ON/OFF button for at least 5 secs.
4. The white LED light will switch in yellow and flashes twice each second.
5. The module is now into “Firmware update”.
6. Start the Elinchrom Updater.
7. Click “Update” and follow the messages in the updater window.

Read more about firmware updates.

How to update the firmware of the ELC 125 and ELC 500

1. Download the latest EL-Updater.
2. Remove the mains cable of the unit.
3. Connect the USB cable.
4. Reconnect the mains cable.
5. Start the EL-Updater.
6. Follow the instructions.

Read more about firmware updates.

Proceed as follows: 

1. Download the latest EL Updater.
2. Set the ELC Pro HD flash unit into firmware update mode:
   • Switch the flash unit OFF.
   • Hold the USER button and press ON.
   • The display shows “Firmware update”.
3. Start the EL Updater.
4. Click “Update” and follow the messages in the updater window.

Read more about firmware updates.

Unfortunately, there is no other option than to contact your local Elinchrom service center for assistance.

Please make sure your Elinchrom unit and Transmitter are both updated with the latest firmware.
www.elinchrom.com/support/firmware

Proceed as follows: 

1. Download the EL-Updater and install the software:
2. Connect the USB cable to the computer, and the ELB 500 TTL unit will switch automatically in update mode.
3. Start the updater on your computer and follow the instructions displayed.

If you work with Mac, the software may not install. Please go to system preferences and allow to install this application.

We use the same Elinchrom mount since 1974, which means old units are still compatible with actual accessories.

A Grid is meant to concentrate the light and offer a more or less focused light output.
Grids take the form of a metal or plastic insert that you put in flash reflectors.
Various models exist for different reflector sizes, they look very much like a honeycomb.
Learn more

It actually depends on the size of your Beauty Dish.
The use of a Deflector and a Grid is only possible on the 70cm Beauty Dish and not on a 44cm.

We have a complete range of grids for the Rotalux range, the Rotagrid.
Learn more about the Rotagrids.

Please note, we currently don’t offer Grids for the Litemotiv range.
You may find Grids for the Litemotiv Octa at Lighttools.

If you use a DSLR camera and want to trigger higher than 1/200s keep in mind that the final Sync Speed depends on the camera, camera electronics, mechanics, software, digital chip size, etc.
A faster synchronization is only possible with some mirrorless cameras that can sync up to 1/1000s or even shorter.
To go higher than the average speed of your DSLR camera (1/200s mostly), please look for the Transmitter Pro. The Hi-Sync or HSS feature allows you to go up to 1/8000s shutter speed.

Learn more about Hi-Sync and HSS technology.

All cameras respecting the standard sync triggering system will work.
The Hi-Sync/HSS/TTL features on the Transmitter Pro are only available for Nikon, Canon, Sony, and Fujifilm cameras (learn more).

A list of compatible cameras and flash units with the Transmitter Pro is available here.
www.elinchrom.com/support/compatibility/

Some units are compatible with Hi-Sync, others not.
Please check the compatibility page for more information.

HSS and Hi-Sync allow you to achieve high shutter speed.

• Hi-Sync (HS) is an Elinchrom technology that is similar to HyperSync from PocketWizard but is much easier to use and produces better results.
• High Speed Sync (HSS), on the other hand, in general, is a less powerful tool.
  But, with ELB 500 TTL, ELC, and Elinchrom ONE/FIVE, we have been able to optimize HSS to the point that it is not dissimilar in power to Hi-Sync, thus making Elinchrom’s HSS the most powerful HSS from comparable powered units on the market to date.

More information about HS and HSS technologies.

ODS means Over Drive Sync in Hi-Sync mode.
It enables to fine-tune the Transmitter Pro trigger signal to optimize exposure at high shutter speeds while gaining more light.
The ODS Setup offers adjustment from 0.1 to 5.0 ms or can be switched off.
The ODS value will vary depending on the camera and the flash unit used, and must be adjusted manually.

ELC Pro HD is not optimized for Hi-Sync.
Hi-Sync works particularly well with slower flash durations but the ELC Pro HD was built to have fast flash durations.
The ELC Pro HD 1000 will produce better results at full power than the ELC Pro HD 500.
On the display of the ELCs, you can see the flash durations for each power level, please pick up the lowest flash duration for better results.

Yes, it is 100% compatible.
The Quadra HS head is compatible with the ELB 400 and all previous generations of Quadra packs.

We don’t recommend using the strobo feature when using an HS head.

If you apply sync mode settings (ELSP) to the Transmitter, you need to apply the same settings to the flash unit (same as changes in the frequency channel or group settings).
We recommend using the unit and transmitter always in Normal Sync mode, you gain maximum distance range and only use the HS function for faster shutter speeds, up to 1/8000s.

Gradient refers to the homogeneity of the picture when shooting above the X-sync.
Gear optimized for Hi-Sync, such as the Quadra HS head, limits this gradient effect.
With gear compatible with HSS, this gradient effect doesn’t exist.

Clipping and banding are the same.
Banding is the black band on the picture that occurs without Hi-Sync or HSS technology.
The light out of flash is not synchronized correctly to shutter speed and creates that black band.

Hi-Sync or HSS mode is detected automatically.
Enabling the Hi-Sync/HSS feature is very simple but different for each camera.
However, some cameras need a specific setup to be able to engage Hi-Sync or HSS.
How to setup hi-sync / hss mode.

Yes, but it is not recommended.
Using 2 HS heads in Hi-Sync mode on an ELB or Quadra pack is possible. But please note that this will drastically affect results if Hi-Sync is used since the flash duration is faster when 2 heads are plugged in.
For optimal results, we advise using only one head, use only output A if Hi-Sync matters.

Yes, TTL Elinchrom units integrated into an existing Elinchrom setup with Hi-Sync and HSS altogether work seamlessly.

Read more about this.

Hi-Sync is not available with the ELB 500 TTL. HSS will be enabled automatically with compatible cameras.

The ELB 400 with a Quadra HS head and the ELB 500 TTL with an ELB 500 head are so very similar from power output. Whether one is more powerful than the other now depends upon the individual camera.
HSS offers the advantage of less exposure banding and no gradient in the exposure than HS.

Here are some steps to follow to sort this out:

• Do not use silent mode, this may deactivate some flash features.
• Activate in the flash mode setting of the camera fill-in flash or slow Sync.
• SC Setup by the camera is normal because some Sony cameras can be controlled by the Transmitter.
• HS mode is automatically activated with the Transmitter Pro version since firmware V.2.10.
• Hi-Sync and other functions will work only when you use original Sony lenses.
  Workaround: use Sony with the original lens with the Transmitter switched ON and then change to a third-party lens without switching of the devices.

Hi-Sync/HSS mode for Fujifilm has to be set up in the camera settings.
Set your Fujifilm camera to the Auto FP (HSS) flash mode in the custom settings menu.
The Transmitter Pro will automatically engage the HS/HSS mode when you raise the shutter speed above the normal flash sync speed.

To set the camera to the Auto FP flash mode, go to:

• Settings Menu
• Flash Setting
• Flash Function Setting
• Select SYNC mode

Leave the cameras in this custom flash mode all the time.
Note: Do not use silent mode (MS/ES mode), this may deactivate some flash features.

Hi-Sync or HSS mode is detected automatically with compatible units.
However, some cameras need a specific setup to be able to engage Hi-Sync or HSS:
How to setup hi-sync / hss mode.

• Always check if you have the latest firmware installed.
• If you use higher shutter speeds 1/400s and more, you should see a little “HS” symbol in the upper bar of the Transmitter Pro; this indicates that hi-sync is active.
• Try different shutter speeds.
• A decent grading over the image is unavoidable; this is the relation between camera chip size and the flash duration of the unit.
• Try to use lower flash power settings. Hi-Sync requires a longer flash duration.
• On the Transmitter  Pro, you find the ODS settings. Try to play with this setting to shift the exposure window to the best possible sync result.

Please check the compatibility chart to know what unit is HSS compatible.

No, TTL and HSS are not available for the ELC Pro HD.
Please refer to the ELC 125 / ELC 500 if TTL and HSS maters.

If your camera is not listed as compatible, it simply means that it has not yet been tested with all possible features.
Don’t worry, you can test it, it will not have any negative effect on the camera.

Like other flash brands, several users have reported sync issues using the Nikon Z9 with the Transmitter Pro while HSS is enabled.
We are currently investigating these problems.

Hi-Sync is not available with the ONE/THREE.
HSS will be enabled automatically with the Transmitter Pro and compatible cameras.
Note: Elinchrom units integrated into an existing Elinchrom setup with Hi-Sync and HSS units altogether work seamlessly.

Yes, the ONE/THREE can enable HSS and TTL with the Transmitter Pro.

If you use a DSLR camera and want to trigger higher than 1/200s keep in mind that the final Sync Speed depends on the camera, camera electronics, mechanics, software, digital chip size, etc.
A faster synchronization is only possible with some mirrorless cameras that can sync up to 1/1000s or even shorter.
To go higher than the average speed of your DSLR camera (1/200s mostly), please look for the Transmitter Pro. The Hi-Sync or HSS feature allows you to go up to 1/8000s shutter speed.

Learn more about Hi-Sync and HSS technology.

All cameras respecting the standard sync triggering system will work.
The Hi-Sync/HSS/TTL features on the Transmitter Pro are only available for Nikon, Canon, Sony, and Fujifilm cameras (learn more).

A list of compatible cameras and flash units with the Transmitter Pro is available here.
www.elinchrom.com/support/compatibility/

HSS and Hi-Sync allow you to achieve high shutter speed.

• Hi-Sync (HS) is an Elinchrom technology that is similar to HyperSync from PocketWizard but is much easier to use and produces better results.
• High Speed Sync (HSS), on the other hand, in general, is a less powerful tool.
  But, with ELB 500 TTL, ELC, and Elinchrom ONE/FIVE, we have been able to optimize HSS to the point that it is not dissimilar in power to Hi-Sync, thus making Elinchrom’s HSS the most powerful HSS from comparable powered units on the market to date.

More information about HS and HSS technologies.

Gradient refers to the homogeneity of the picture when shooting above the X-sync.
Gear optimized for Hi-Sync, such as the Quadra HS head, limits this gradient effect.
With gear compatible with HSS, this gradient effect doesn’t exist.

Clipping and banding are the same.
Banding is the black band on the picture that occurs without Hi-Sync or HSS technology.
The light out of flash is not synchronized correctly to shutter speed and creates that black band.

Hi-Sync or HSS mode is detected automatically.
Enabling the Hi-Sync/HSS feature is very simple but different for each camera.
However, some cameras need a specific setup to be able to engage Hi-Sync or HSS.
How to setup hi-sync / hss mode.

Yes, TTL Elinchrom units integrated into an existing Elinchrom setup with Hi-Sync and HSS altogether work seamlessly.

Read more about this.

Previously, we only introduced products with Hi-Sync as HSS had a substantial disadvantage of power.
With the ELB 500 TTL, we have been able to optimize HSS to the point that it is not dissimilar in power to Hi-Sync, thus making Elinchrom’s HSS the most powerful HSS from comparable powered units on the market to date.

Hi-Sync is not available with the ELB 500 TTL. HSS will be enabled automatically with compatible cameras.

The ELB 400 with a Quadra HS head and the ELB 500 TTL with an ELB 500 head are so very similar from power output. Whether one is more powerful than the other now depends upon the individual camera.
HSS offers the advantage of less exposure banding and no gradient in the exposure than HS.

Here are some steps to follow to sort this out:

• Do not use silent mode, this may deactivate some flash features.
• Activate in the flash mode setting of the camera fill-in flash or slow Sync.
• SC Setup by the camera is normal because some Sony cameras can be controlled by the Transmitter.
• HS mode is automatically activated with the Transmitter Pro version since firmware V.2.10.
• Hi-Sync and other functions will work only when you use original Sony lenses.
  Workaround: use Sony with the original lens with the Transmitter switched ON and then change to a third-party lens without switching of the devices.

Hi-Sync/HSS mode for Fujifilm has to be set up in the camera settings.
Set your Fujifilm camera to the Auto FP (HSS) flash mode in the custom settings menu.
The Transmitter Pro will automatically engage the HS/HSS mode when you raise the shutter speed above the normal flash sync speed.

To set the camera to the Auto FP flash mode, go to:

• Settings Menu
• Flash Setting
• Flash Function Setting
• Select SYNC mode

Leave the cameras in this custom flash mode all the time.
Note: Do not use silent mode (MS/ES mode), this may deactivate some flash features.

Hi-Sync or HSS mode is detected automatically with compatible units.
However, some cameras need a specific setup to be able to engage Hi-Sync or HSS:
How to setup hi-sync / hss mode.

• Always check if you have the latest firmware installed.
• If you use higher shutter speeds 1/400s and more, you should see a little “HS” symbol in the upper bar of the Transmitter Pro; this indicates that hi-sync is active.
• Try different shutter speeds.
• A decent grading over the image is unavoidable; this is the relation between camera chip size and the flash duration of the unit.
• Try to use lower flash power settings. Hi-Sync requires a longer flash duration.
• On the Transmitter  Pro, you find the ODS settings. Try to play with this setting to shift the exposure window to the best possible sync result.

Please check the compatibility chart to know what unit is HSS compatible.

Yes, TTL and HSS features are implemented in the ELC 125 and the ELC 500.

No, TTL and HSS are not available for the ELC Pro HD.
Please refer to the ELC 125 / ELC 500 if TTL and HSS maters.

If your camera is not listed as compatible, it simply means that it has not yet been tested with all possible features.
Don’t worry, you can test it, it will not have any negative effect on the camera.

The “Snaplux” range has been renamed “Rotalux Go”.
You can find the Rotalux Go on this page.

Do not wash a White Diffuser yourself; the white color and the black frame might change.
To clean the Diffuser, we advise contacting a dry cleaner shop.
In case something goes wrong, you can order a new diffuser as a spare part from your local Elinchrom Distributor.

We use the same Elinchrom mount since 1974, which means old units are still compatible with actual accessories.

If you’re using a Rotalux Indirect 150 or other heavy accessories, go for a strong Tripod: the Tripod Air HD (31039).

www.elinchrom.com/range/accessories/

We have a complete range of grids for the Rotalux range, the Rotagrid.
Learn more about the Rotagrids.

Please note, we currently don’t offer Grids for the Litemotiv range.
You may find Grids for the Litemotiv Octa at Lighttools.

Do not wash a White Diffuser yourself; the white color and the black frame might change.
To clean the Diffuser, we advise contacting a dry cleaner shop.
In case something goes wrong, you can order a new diffuser as a spare part from your local Elinchrom Distributor.

We use the same Elinchrom mount since 1974, which means old units are still compatible with actual accessories.

If you’re using a Rotalux Indirect 150 or other heavy accessories, go for a strong Tripod: the Tripod Air HD (31039).

www.elinchrom.com/range/accessories/

You can trigger Elinchrom flashes with Speedlights.

For a correct synchronization, you need to use the pre-flash feature of the photocell.

• Go to the menu Photocell
• Select preflash and confirm
• Select Setup preflash 
• Select Auto and confirm
• Display shows: waiting preflashes
• Now use your camera with the Speedlight mounted and trigger the camera directed to the photocell.

Now the photocell is correctly adjusted and will only trigger with the main flash.

• Using Elinchrom: with the Elinchrom Receiver Plus, any Speedlight can be used in Manual to add to the existing setup.
• Using Phottix: with Phottix Odin II Receivers, corresponding compatible Speedlights can be used in either TTL or Manual. Only Canon and Nikon are supported.

• If you need Elinchrom product pictures for an article on the web, please use them with all necessary copyrights.
• If you would like to use our material pictures database for a webshop, you have to directly ask your local official distributor.
• If you need printed Elinchrom material pictures for an article on the web, please ask us for 300dpi files.
• For photographs, pictures from our blog, and web gallery, you need to ask the photographers directly.

You have plenty of ways to contact us. The easiest and most efficient is to use our social media accounts like Facebook or Twitter.
If you prefer sending us an email, please drop us a message here.
Please be patient, we have many emails to cover, but we’ll answer as fast as we can.

To subscribe to the Elinchrom Newsletter, please click here.

We get a lot of enquiries about how becoming an Ambassador.

There is no established form or special recipe for becoming a member of the family, everything is possible.
One important fact is that we love to be surprised by adventurous people.
In general, ambassadors are recommended by local Elinchrom distributors.

The best advice we can give is to prepare a sensational portfolio of your work and get in touch with your local Elinchrom distributor to introduce yourself.
Build a relationship with them so that when an opportunity arises to join the Ambassador program, they can advise us and put you forward as a potential candidate.

Remember, being a good photographer is not enough, so please, highlight your quality in all the surrounding fields such your ability to give workshops, your social activities or any other aspect that might help Elinchrom shine.

First, do the following:

• Change the battery of the Transmitters
• Change the Transmitters

• To find out which unit is causing the misfiring, test each unit separately.
• Send the faulty unit to your local Elinchrom service center.

The following actions will help preserve battery life:

• Verify that usage temperature of the battery averages an ambient temperature of –10°C to 45°C (14°F to 113°F). In lower or higher temperatures, the battery may not work properly and can sustain damage.
• The optimal storage temperature is between 15° C and 25° C (59°F and 77°F).
• Avoid sudden temperature changes as this may cause condensation and malfunction.
• Do not leave your battery uncharged for more than one week.
• Recharge your battery completely before putting it in storage, remove the battery from the unit and the fuse, which will deactivate the battery.
• Recharge at least once every 3 months any stored battery.

Download the battery guide.

This error could be forced by a deeply discharged Li-Ion battery.
Please never store a discharged Li-Ion battery, always recharge it at least every 3 months and remove the battery from the unit.
Deeply discharged Li-Ion batteries can be recovered when connected and charged with the ELB 400. The ELB 400 unit offers a recovery mode for Li-Ion batteries.

If you want to use a new li-Ion battery with an old Ranger Quadra pack you can, but this depends on when the battery pack was manufactured.

Please check out your serial number.
All packs with serial numbers beyond 4001 are compatible with Li-ion batteries, without any modification.
All serial numbers below 4001 are not compatible and require a modification of the flash lamp.
For compatible Quadra Heads, please download the PDF manual.

If you get P1.0, P2.0. P3.0, P4.0, or P5.0, please try a master reset as described in the manual.
Press together “up + down” and turn on the unit

You can use almost any Elinchrom accessory with the Quadra Reflector Adapter MK-II:
Read more about light shapers for the ELB 400 / 500

There is no technical problem with mixing Action, Pro, HS, or other heads together with the Ranger / Quadra / ELB 400 / ELB 1200 battery unit.
However, the only problem is that you may expect strange results in your lighting.
The Action head has a very fast flash duration while the HS head has a very low flash duration.

It might be that the rubber brake discs in the tilt head are consumed or greasy.
You can try to clean them with alcohol or use an anti-grease liquid that does not ruin the rubber.
If this does not help, please contact your local Elinchrom service center.

The flash tube could have cracked and you’ll perhaps need a replacement flash tube.

You cannot replace Quadra Head parts by yourself, you’ll need to bring your heads to a repair store.

If a dark slide appears on your picture, this could be a sync issue when you use too short sync speeds with DSLR cameras.
You need to set the camera shutter speed at least at one value slower to maybe 1/200s or 1/160s.

Read more about flash sync.

Make sure you insert the security fuse on the top side of the battery pack.
Please check the operating instructions, page 8 & 9.

“P” stands for Power (flash power), “PB” stands for Lead Gel Battery attached.
The fuse may not be inserted into the battery. If not, the fuse may be damaged and need a replacement.
Please check the operating instructions, page 8 & 9:
www.elinchrom.com/download.php?file=19&ln=en

This is a normal effect to prevent the unit from heating too much.

The loss of Lead Gel batteries is similar to Li-Ion: 30% within one year.
The main difference is the lower amount of flashes out of one charged battery:

• Lead Gel: fast and slow charge at max power yields approx. 110-140 flashes.
• Li-Ion: fast and slow charge at max power yields approx. 280-320 flashes.

Unfortunately, the LED modeling lamp of the Quadra/ELB 400 is not dimmable, therefore,  you cannot control its intensity.

It is absolutely safe to use the ELB 400 or Quadra while charging.

The Lead Gel battery can be used with an ELB 400 without any damage to the unit, it’s just a loss of performance.

• The Quadra HS head was designed for optimal performance for Hi-Sync.
• The Quadra Action (or A) is too fast for the highest shutter speeds which might result in disappointing results. Lowering the shutter speed will produce better results.
• The Quadra Pro (or S) head is usable up to higher shutter speeds.

Learn more about the 3 Quadra heads

Is your gear compatible with Hi-Sync?

Yes, it is 100% compatible.
The Quadra HS head is compatible with the ELB 400 and all previous generations of Quadra packs.

It is not possible to change the flash unit ID numbers.
The ID number is unique to each product and currently unchangeable.
But you can give a custom name directly from the Elinchrom App / Software.

Look for regulation PDF documents in the Download Center.

You can use a Li-Ion battery with an old ranger Quadra pack, but the display will show the wrong battery and power levels.
However, the real charge level can be checked on the battery directly.
Please note, it’s important to know that the flash heads probably need to be updated.

Please check that the fuse is inserted correctly in the battery box.

Hi-Sync or HSS mode is detected automatically.
Enabling the Hi-Sync/HSS feature is very simple but different for each camera.
However, some cameras need a specific setup to be able to engage Hi-Sync or HSS.
How to setup hi-sync / hss mode.

The “S” Quadra head is the old version of the actual “Pro” head.
Both heads are exactly the same but under a different name.
The previous Quadra heads were named “S” for Standard and “A” for Action.
Now we have 3 Quadra heads; The Pro (S), Action (A), and HS.

Read more about Quadra heads.

You cannot replace the flashtube of a Quadra A head with a Quadra HS – flashtube.
The plugin triggers are different and the security cannot be guaranteed if you try to replace a flashtube with another one.

Yes, but it is not recommended.
Using 2 HS heads in Hi-Sync mode on an ELB or Quadra pack is possible. But please note that this will drastically affect results if Hi-Sync is used since the flash duration is faster when 2 heads are plugged in.
For optimal results, we advise using only one head, use only output A if Hi-Sync matters.

Compatibility with all previous Quadra batteries, cables, heads, and accessories is guaranteed.
Most of the Elinchrom range accessories are compatible using the Q-Reflector Adapter.

A flashtube that turns dark at the electrodes after the first usage can happen after the first burn-in.
It depends on the type of electrodes that are used in specific flash tubes as the Quadra HS heads.
On some other types, you have a kind of white rests at the electrodes.

Your battery may be defective.
Please contact your local Elinchrom distributor for support.

The ELB 400 is able to recover deeply discharged Li-Ion Batteries.
To do so, plug the battery into an ELB 400 unit and connect it to the mains.
A message shows up automatically to proceed the recovering mode.
If nothing happens, your battery may be defective.

Yes, TTL Elinchrom units integrated into an existing Elinchrom setup with Hi-Sync and HSS altogether work seamlessly.

Read more about this.

Only the heads and the batteries are not compatible.
All Q-Mount accessories; light shapers, protective caps, and cables are compatible with the ELB 500 TTL.

Other than the flashtube and electronics, the cable of the ELB 500 head is fixed and offers a more powerful and higher CRI LED.

The ELB 500 TTL offers 100 Ws more power, an easy-to-use and large interface, TTL, HSS, full asymmetry, and to do so, a completely new internal circuitry.
The ELB 500 TTL also offers only one type of head to shoot all kinds of various photography possible.

Yes, you can use Elinchrom TTL units together with older Elinchrom flash units, but only in Manual mode, of course.

Compared to the ELB 400, the ELB 500 TTL modeling lamp is a little more powerful and the CRI is much higher, making it significantly better for video use.

The ambient temperature whilst the unit is in use: min. -5°C (41°F) up to max. 35°C (95°F).
Storage temperature: -5°C (41°F) up to 60°C (140°F)
Optimal operating temperature: 0°C (32°F) up to 45°C (113°F).

Hi-Sync or HSS mode is detected automatically with compatible units.
However, some cameras need a specific setup to be able to engage Hi-Sync or HSS:
How to setup hi-sync / hss mode.

• Always check if you have the latest firmware installed.
• If you use higher shutter speeds 1/400s and more, you should see a little “HS” symbol in the upper bar of the Transmitter Pro; this indicates that hi-sync is active.
• Try different shutter speeds.
• A decent grading over the image is unavoidable; this is the relation between camera chip size and the flash duration of the unit.
• Try to use lower flash power settings. Hi-Sync requires a longer flash duration.
• On the Transmitter  Pro, you find the ODS settings. Try to play with this setting to shift the exposure window to the best possible sync result.

The Elinchrom ONE/THREE/FIVE, the ELB 500 TTL, and the ELC 125/500 are compatible with TTL along with the Transmitter Pro.

For more information, please check the compatibility chart.

Please check the compatibility chart to know what unit is HSS compatible.

Mains fuse

• Before changing a blown fuse, switch OFF the unit and remove the mains cables.
• Open the small drawer in the mains plug with a screwdriver and replace the fuse with the spare one located in its support case in this drawer.
• Please, also make sure to check the correct rating of the fuse.

Modeling lamp fuse

• Switch OFF the unit and replace the blown fuse with a new one, in the correct rating.
• The fast blow fuse will protect the triac of the modeling lamp circuit, the lamp, and the flashtube.

First, do the following:

• Change the battery of the Transmitters
• Change the Transmitters

• To find out which unit is causing the misfiring, test each unit separately.
• Send the faulty unit to your local Elinchrom service center.

The following actions will help preserve battery life:

• Verify that usage temperature of the battery averages an ambient temperature of –10°C to 45°C (14°F to 113°F). In lower or higher temperatures, the battery may not work properly and can sustain damage.
• The optimal storage temperature is between 15° C and 25° C (59°F and 77°F).
• Avoid sudden temperature changes as this may cause condensation and malfunction.
• Do not leave your battery uncharged for more than one week.
• Recharge your battery completely before putting it in storage, remove the battery from the unit and the fuse, which will deactivate the battery.
• Recharge at least once every 3 months any stored battery.

Download the battery guide.

This error could be forced by a deeply discharged Li-Ion battery.
Please never store a discharged Li-Ion battery, always recharge it at least every 3 months and remove the battery from the unit.
Deeply discharged Li-Ion batteries can be recovered when connected and charged with the ELB 400. The ELB 400 unit offers a recovery mode for Li-Ion batteries.

If a dark slide appears on your picture, this could be a sync issue when you use too short sync speeds with DSLR cameras.
You need to set the camera shutter speed at least at one value slower to maybe 1/200s or 1/160s.

Read more about flash sync.

The flash tube could have cracked and you’ll perhaps need a replacement flash tube.

It might be that the rubber brake discs in the tilt head are consumed or greasy.
You can try to clean them with alcohol or use an anti-grease liquid that does not ruin the rubber.
If this does not help, please contact your local Elinchrom service center.

There is no technical problem with mixing Action, Pro, HS, or other heads together with the Ranger / Quadra / ELB 400 / ELB 1200 battery unit.
However, the only problem is that you may expect strange results in your lighting.
The Action head has a very fast flash duration while the HS head has a very low flash duration.

You don’t have direct control over your flash duration.
The flash duration depends on your flash power settings.

“P” stands for Power (flash power), “PB” stands for Lead Gel Battery attached.
The fuse may not be inserted into the battery. If not, the fuse may be damaged and need a replacement.
Please check the operating instructions, page 8 & 9:
www.elinchrom.com/download.php?file=19&ln=en

If the Ranger RX Battery LED indicator stays on at 10%, this might be a problem with the keyboard, or it could be a faulty contact.
If the LED does not switch off after a few minutes, the unit should be checked by an Elinchrom repair service.

Look for regulation PDF documents in the Download Center.

Please check that the fuse is inserted correctly in the battery box.

Hi-Sync or HSS mode is detected automatically.
Enabling the Hi-Sync/HSS feature is very simple but different for each camera.
However, some cameras need a specific setup to be able to engage Hi-Sync or HSS.
How to setup hi-sync / hss mode.

Yes, you can use Elinchrom TTL units together with older Elinchrom flash units, but only in Manual mode, of course.

The ambient temperature whilst the unit is in use: min. -5°C (41°F) up to max. 35°C (95°F).
Storage temperature: -5°C (41°F) up to 60°C (140°F)
Optimal operating temperature: 0°C (32°F) up to 45°C (113°F).

Hi-Sync or HSS mode is detected automatically with compatible units.
However, some cameras need a specific setup to be able to engage Hi-Sync or HSS:
How to setup hi-sync / hss mode.

• Always check if you have the latest firmware installed.
• If you use higher shutter speeds 1/400s and more, you should see a little “HS” symbol in the upper bar of the Transmitter Pro; this indicates that hi-sync is active.
• Try different shutter speeds.
• A decent grading over the image is unavoidable; this is the relation between camera chip size and the flash duration of the unit.
• Try to use lower flash power settings. Hi-Sync requires a longer flash duration.
• On the Transmitter  Pro, you find the ODS settings. Try to play with this setting to shift the exposure window to the best possible sync result.

The Elinchrom ONE/THREE/FIVE, the ELB 500 TTL, and the ELC 125/500 are compatible with TTL along with the Transmitter Pro.

For more information, please check the compatibility chart.

Please check the compatibility chart to know what unit is HSS compatible.

You’ll find three types of remotes inside our range; two transmitters and one receiver.

• The Transmitter Plus is a universal transmitter compatible with most brands and cameras with a classic hot-shoe.
• The Transmitter Pro is a transmitter offering a display and additional functions such as HSS or TTL but is only compatible with brands, cameras, and units listed on this page.
• The Receiver Plus is a receiver for older Elinchrom units without a build-in receiver or other flash brand units and Speedlights.

Learn more about Elinchrom remotes.

A complete manual for the Receiver Plus does not exist.
You can find additional information here.

Group Button

• Select the groups in which you have placed flash units in Group 1, 2, 3, 4 to control them separately.
• To set flash units into different groups, see the flash unit manual.
• All means that all-flash units will fire or increase or decrease flash power with the -/+ buttons.

Mode Button

• If the lights on the Receiver show up in green, you are in the right sync mode, which we call Normal Sync Mode.
• By pressing 2 sec. on the mode button, you can change into another sync mode. The light shows up in red, which only works with digital large-format cameras to sync speed above the normal x-sync, up to about a 1/1600s with a Phase One camera.
• If this setting is used, also the flash unit needs to be configured in the correct sync mode, otherwise no communication.
• We suggest not using this feature since it does not bring any advantage with DSLR cameras and reduces the distance range by 50%.

Learn more about Normal and Speed mode.

CH Button

This button allows using other frequencies in case there is interference with other wireless networks.
The frequency settings must also be changed on the flash unit, otherwise no communication.

All cameras respecting the standard sync triggering system will work.
The Hi-Sync/HSS/TTL features on the Transmitter Pro are only available for Nikon, Canon, Sony, and Fujifilm cameras (learn more).

We use the same Elinchrom mount since 1974, which means old units are still compatible with actual accessories.

You can use almost any Elinchrom accessory with the Quadra Reflector Adapter MK-II:
Read more about light shapers for the ELB 400 / 500

Do not wash a White Diffuser yourself; the white color and the black frame might change.
To clean the Diffuser, we advise contacting a dry cleaner shop.
In case something goes wrong, you can order a new diffuser as a spare part from your local Elinchrom Distributor.

We use the same Elinchrom mount since 1974, which means old units are still compatible with actual accessories.

You can use almost any Elinchrom accessory with the Quadra Reflector Adapter MK-II:
Read more about light shapers for the ELB 400 / 500

If you’re using a Rotalux Indirect 150 or other heavy accessories, go for a strong Tripod: the Tripod Air HD (31039).

www.elinchrom.com/range/accessories/

We have a complete range of grids for the Rotalux range, the Rotagrid.
Learn more about the Rotagrids.

Please note, we currently don’t offer Grids for the Litemotiv range.
You may find Grids for the Litemotiv Octa at Lighttools.

The Rotalux Go is a range of small and portable softboxes.
The Rotalux Go softbox can be set up very quickly just like umbrellas and uses fabrics similar to the Rotalux range. Three shapes are available, Octa, Recta and Strip.
Learn more

The “Snaplux” range has been renamed “Rotalux Go”.
You can find the Rotalux Go on this page.

For technical assistance and support in the USA, please visit this page:
www.elinchrom.com/support/us-service-contact/

The battery can be quickly replaced by any certified Elinchrom service center.

Most Elinchrom flash heads have plug-in flashtubes, making it easy to change flashtube yourself.

1. Switch the unit OFF
2. Remove the mains cable
3. Take the unit from its stand and lay it horizontally on a rigid surface.
   It will need to be held firmly whilst removing and replacing the flashtube.
4. Allow the flashtube and modeling lamp to cool down and wait for the unit to discharge for 30 minutes.
5. Carefully remove and store the modeling lamp. They can be very hot.
6. Pull the flashtube firmly out of the terminals.
   If the tube is broken, use security gloves to avoid cutting yourself and use an insulated tool to pull out the electrodes.
7. Never touch the metal electrodes and ensure that the unit has been disconnected from the mains for 30 minutes.
8. Take the new flashtube.
   Insulated tissues or security gloves MUST BE USED.
   Any contact with your fingers on the tube can cause dark markings on the tube when used.
9. Check that the tube is correctly aligned (central) and that the trigger contact is gripping the tube.
10. Re-connect and test the unit as usual.
    Always use a protective glove to remove the flashtube.

Mains fuse

• Before changing a blown fuse, switch OFF the unit and remove the mains cables.
• Open the small drawer in the mains plug with a screwdriver and replace the fuse with the spare one located in its support case in this drawer.
• Please, also make sure to check the correct rating of the fuse.

Modeling lamp fuse

• Switch OFF the unit and replace the blown fuse with a new one, in the correct rating.
• The fast blow fuse will protect the triac of the modeling lamp circuit, the lamp, and the flashtube.

First, do the following:

• Change the battery of the Transmitters
• Change the Transmitters

• To find out which unit is causing the misfiring, test each unit separately.
• Send the faulty unit to your local Elinchrom service center.

The following actions will help preserve battery life:

• Verify that usage temperature of the battery averages an ambient temperature of –10°C to 45°C (14°F to 113°F). In lower or higher temperatures, the battery may not work properly and can sustain damage.
• The optimal storage temperature is between 15° C and 25° C (59°F and 77°F).
• Avoid sudden temperature changes as this may cause condensation and malfunction.
• Do not leave your battery uncharged for more than one week.
• Recharge your battery completely before putting it in storage, remove the battery from the unit and the fuse, which will deactivate the battery.
• Recharge at least once every 3 months any stored battery.

Download the battery guide.

This error could be forced by a deeply discharged Li-Ion battery.
Please never store a discharged Li-Ion battery, always recharge it at least every 3 months and remove the battery from the unit.
Deeply discharged Li-Ion batteries can be recovered when connected and charged with the ELB 400. The ELB 400 unit offers a recovery mode for Li-Ion batteries.

If you want to use a new li-Ion battery with an old Ranger Quadra pack you can, but this depends on when the battery pack was manufactured.

Please check out your serial number.
All packs with serial numbers beyond 4001 are compatible with Li-ion batteries, without any modification.
All serial numbers below 4001 are not compatible and require a modification of the flash lamp.
For compatible Quadra Heads, please download the PDF manual.

If you get P1.0, P2.0. P3.0, P4.0, or P5.0, please try a master reset as described in the manual.
Press together “up + down” and turn on the unit

E6 indicates a possible error in the charge circuit or mains supply.
This error message may pop up if you switch the unit ON/OFF too fast.
Please check all fuses and try powering it up again.
If the message comes back, return the unit to your local Elinchrom service center.

There might be a contact problem in the E27 socket.
Try to screw the lamp a bit further into the socket. Please use gloves for protection in case the bulb breaks. If this does not help, please contact your official Elinchrom service center.

It might be that the rubber brake discs in the tilt head are consumed or greasy.
You can try to clean them with alcohol or use an anti-grease liquid that does not ruin the rubber.
If this does not help, please contact your local Elinchrom service center.

The flash tube could have cracked and you’ll perhaps need a replacement flash tube.

You cannot replace Quadra Head parts by yourself, you’ll need to bring your heads to a repair store.

The ELC Pro HD is trimmed for fast flash duration and recycling times.
Due to its high performance, the Xenon flash tube may extract ozone smell, which is normal for very fast flash units.

There might be something hanging in the software.
Try to reset the unit. If this continues, the unit should be returned for a proper check at your dealer.

How to reset: 

• Push the left and right buttons simultaneously and hold for at least 1 second.
• The unit will reboot and will clear all working parameters.

This will not delete the “User Preset” data which is restored in the preset menu nor will it reset the counter in the “statistics” menu for “total lifetime,” “total flash amount” and “power.”

When turning off, the unit makes an electrical buzz or a zapping sound, ensure that all the main plugs and cables are earth grounded and that the main cable is well connected with the unit.
If this noise is not disappearing, it might be a faulty ON/OFF switch, which needs to be checked by an authorised elinchrom service.

If you need spare parts, you have to contact an official Elinchrom service center in your country.

The warranty covers 24 months of support for electronic and mechanical parts, except capacitors, flashtubes, and other consumable items.

• Consumables (cables, fuses, modeling lamps, etc.) are excluded from the warranty.
• Damage caused by transportation and shipping must be claimed from the carrier.
• Damaged packaging or contents should be examined whilst the carrier is present and signed for as received damaged.
• The warranty does not cover equipment, which has been, misused, dismantled, modified, or repaired by an unauthorized Service Agent.
• Damage caused by usage under extreme cold, hot, dusty, or wet/humid conditions are excluded from the warranty.
• No responsibility can be accepted for any damage resulting from incorrect operations of the equipment, nor for any wasted materials, or other expenses.

Read more about Elinchrom Warranty.

Make sure you insert the security fuse on the top side of the battery pack.
Please check the operating instructions, page 8 & 9.

Amazon and eBay are not official Elinchrom dealers, therefore we do not recommend purchasing Elinchrom products from these webshops.
In case you need assistance, official Elinchrom service centers will not help you and your 2-year warranty will not be available.
Always purchase Elinchrom products through our official Elinchrom authorized distributor.
Read more about Elinchrom Warranty.

We are not allowed to send some spare parts out, which could force a high voltage accident.
Please keep in mind that the capacitors retain high voltage charges and only professional discharging tools give you the ability to open a unit safely.
Please contact your local Elinchrom service center to change specific spare parts for your unit.

Equipment like the Elinchrom S2 studio flash heads with the 1200e power pack is from 1963!
Old systems like these aren’t supported anymore, so repairs or parts are not available.
Please also consider the security aspects.
We highly recommend not to use them!

“P” stands for Power (flash power), “PB” stands for Lead Gel Battery attached.
The fuse may not be inserted into the battery. If not, the fuse may be damaged and need a replacement.
Please check the operating instructions, page 8 & 9:
www.elinchrom.com/download.php?file=19&ln=en

The loss of Lead Gel batteries is similar to Li-Ion: 30% within one year.
The main difference is the lower amount of flashes out of one charged battery:

• Lead Gel: fast and slow charge at max power yields approx. 110-140 flashes.
• Li-Ion: fast and slow charge at max power yields approx. 280-320 flashes.

If the Ranger RX Battery LED indicator stays on at 10%, this might be a problem with the keyboard, or it could be a faulty contact.
If the LED does not switch off after a few minutes, the unit should be checked by an Elinchrom repair service.

Unfortunately, there is no other option than to contact your local Elinchrom service center for assistance.

To subscribe to the Elinchrom Newsletter, please click here.

You have plenty of ways to contact us. The easiest and most efficient is to use our social media accounts like Facebook or Twitter.
If you prefer sending us an email, please drop us a message here.
Please be patient, we have many emails to cover, but we’ll answer as fast as we can.

Please check that the fuse is inserted correctly in the battery box.

For assistance and support on your Elinchrom products,
please contact your local Elinchrom distributor.

For US support, please visit this page:
www.elinchrom.com/support/us-service-contact/

A flashtube that turns dark at the electrodes after the first usage can happen after the first burn-in.
It depends on the type of electrodes that are used in specific flash tubes as the Quadra HS heads.
On some other types, you have a kind of white rests at the electrodes.

E2 indicates an overheating problem.
Wait until the unit has cooled down.
The unit will switch back to normal operation as soon as temperature decreases to a normal working level.
If the error shows up again, the unit requires a check-up by your local Elinchrom service center.

E3 indicates an Auto Dump function fault.
The Unit has detected a time out in the ADF mode.
Switch the unit OFF, wait 2 minutes and switch the unit On again; use the Test release button for power reduction.
If the error shows up again, the unit requires a check-up by your local Elinchrom service center.

E4 indicates a Charge fault.
The unit has detected a time-out during recharging.
Switch the unit OFF, wait 2 minutes and switch the unit On again.
If the error shows up again, the unit requires a check-up by your local Elinchrom service center.

E5 indicates a Mains supply fault.
Check your mains cord and mains installation sockets.
Switch unit OFF, wait 2 minutes and switch the unit ON again.
If the error shows up again, the unit requires a check-up by your local Elinchrom service center.

The ambient temperature whilst the unit is in use: min. -5°C (41°F) up to max. 35°C (95°F).
Storage temperature: -5°C (41°F) up to 60°C (140°F)
Optimal operating temperature: 0°C (32°F) up to 45°C (113°F).

Elinchrom devices have been manufactured to the highest standards from materials which can be recycled or disposed of in a manner that is not environmentally damaging.
An Elinchrom device may be taken back after use to be recycled, provided that it is returned in a condition that is the result of normal use.
Any components not reclaimable will be disposed of in an environmentally acceptable manner.
Used Batteries may need to be recycled. Check your local regulations or your local waste management.
If you have any question on disposal, please contact your local office or your local Elinchrom distributor.

Here you can find all Elinchrom user manuals and use-full documentation:

www.elinchrom.com/support/download-center/

The Rotalux Go is a range of small and portable softboxes.
The Rotalux Go softbox can be set up very quickly just like umbrellas and uses fabrics similar to the Rotalux range. Three shapes are available, Octa, Recta and Strip.
Learn more

The “Snaplux” range has been renamed “Rotalux Go”.
You can find the Rotalux Go on this page.

Enable auto-refresh for a few seconds and then disable it.

The Transceiver RX (incl. Digital RX, Style RX, and Ranger RX) is not officially supported with the Elinchrom Software/App but can work.

The Transceiver RX is needed to make these units work into the system.
The Standby and friendly name function cannot work; however, power and triggering should be possible.
Please note we cannot guarantee this setup will work smoothly without issues.

If you experience misfires, we advise setting the Auto-refresh to OFF.
You’ll have better performances, but the Software/App will not scan for new units anymore.
When the Auto-refresh button is ON, it will periodically read the settings on the units and scan for new units.

• Download the latest Elinchrom Studio App for iOS or Android and Software for macOS or Windows.
• Update the Elinchrom Bridge or the Elinchrom ONE/FIVE to the latest Firmware (with the Elinchrom Updater).
• Activate Bluetooth on your device.
• Switch ON the Bridge or the Elinchrom ONE.
• Launch the App/Software and find the connected Bridge / Elinchrom ONE/FIVE displayed in the window.
• The LED of the Bridge flashes in Blue.
• Chose the frequency channel 1 to 20, depending on which channel your flash units are set, normally to channel 1.
• Scan for enabled Elinchrom flash units.
• Start to control the units.

Battery run time is about 6 to 8 hours, but the Bridge can also be used with the USB micro cable connected to your computer for charging. You can chose if you use the USB cable or the Bluetooth connection.

The Elinchrom Bridge will automatically turn off after 120 min if no activity is detected.

It is possible to click on the picture of the flash unit to send a test trigger.
Once you know what unit it is, you can rename the unit with a user-friendly name.

If you’re having an error message while installing the Elinchrom Studio on a Mac, go to:
System Preferences > Security & Privacy > click, “Open Anyway”

The Elinchrom Studio App is available and compatible with iOS and Android.

The Elinchrom Bridge is the required link between Elinchrom units and the Elinchrom Studio Software / App to be able to control your setup.

The EL-Skyport Software is not supported anymore and has been discontinued.
Please refer to the Elinchrom Studio Software and the Elinchrom Bridge for the latest version.

The Elinchrom Studio software is compatible with the latest macOS and Windows operating systems.

The Elinchrom Studio is not compatible with the Skyport USB RX.
You need the Elinchrom Bridge module to use the Elinchrom Studio Software or App.

When the Auto-refresh button is ON, it will periodically read the settings on the units and scan for new units.
If you experience misfires, we advise setting the Auto-refresh to OFF. You’ll have better performances, but the Software/App will not scan for new units anymore.

There is a button to trigger all units. Or you can trigger a single unit by clicking on the unit picture.

In the Elinchrom Studio Software / App, you have LOAD and SAVE buttons.
With this, you can load and save all settings for all units in your setup.

If the communication between your Elinchrom flash units and the Software/App is not possible. It could be that the bridge is not working.

Please check the following:

• Make sure the Bridge is updated to the latest firmware with the Elinchrom Updater.
• Make sure that your Elinchrom flash units are compatible with the iOS App and/or desktop Software. Read more
• Load the App, switch on the Bridge (green flashing LED’s, will show up) and switch on the flash units and start the App. When Bluetooth is activated on your device, the Bridge will show up in the App/Software.
• On a computer, you can also connect the Bridge via USB Micro cable.
• Do not use Speed Sync Mode on units and Transmitters, the App and Software work only in Normal Sync Mode.

Most enabled units are compatible with the Elinchrom Studio Software/App.
To know what units are compatible, click here.

Yes. You can control the ONE/THREE with the Elinchrom Studio Software and/or the iOS App.

It is not possible to change the flash unit ID numbers.
The ID number is unique to each product and currently unchangeable.
But you can give a custom name directly from the Elinchrom App / Software.

If the unit hasn’t been used for a while it’s possible that it accumulated a bit of dust.
Before using it, we recommend leaving the unit ON with the modeling lamp for half a day.
This will allow the capacitors to reform themselves.

Heavy number of flashes in a short period of time usage may be over the limits for this kind of flash unit.
To protect from overheating, the unit stops working automatically. If you switch OFF the modeling lamp, the unit may make some more flashes before they overheat.
For heavy amount of flashes in a short period of time, we would suggest using the ELC Pro HD.

If you get P1.0, P2.0. P3.0, P4.0, or P5.0, please try a master reset as described in the manual.
Press together “up + down” and turn on the unit

There is no technical problem with mixing Action, Pro, HS, or other heads together with the Ranger / Quadra / ELB 400 / ELB 1200 battery unit.
However, the only problem is that you may expect strange results in your lighting.
The Action head has a very fast flash duration while the HS head has a very low flash duration.

These parameters cannot be changed.
Since the dial is so fast to adjust power up and down, we’ve only applied 1 F-stop steps for the left-right buttons.

The ELC Pro HD is trimmed for fast flash duration and recycling times.
Due to its high performance, the Xenon flash tube may extract ozone smell, which is normal for very fast flash units.

There might be something hanging in the software.
Try to reset the unit. If this continues, the unit should be returned for a proper check at your dealer.

How to reset: 

• Push the left and right buttons simultaneously and hold for at least 1 second.
• The unit will reboot and will clear all working parameters.

This will not delete the “User Preset” data which is restored in the preset menu nor will it reset the counter in the “statistics” menu for “total lifetime,” “total flash amount” and “power.”

The standby function is an energy-saving mode, which cuts off the capacitors from level charging.
The cooling will be active in case the unit has been heavily used.

When turning off, the unit makes an electrical buzz or a zapping sound, ensure that all the main plugs and cables are earth grounded and that the main cable is well connected with the unit.
If this noise is not disappearing, it might be a faulty ON/OFF switch, which needs to be checked by an authorised elinchrom service.

The colour temperature on the old Elinchrom units was set at approximately 5500 Kelvin.
However, since the units and the flashtubes are aging, the colour temperature might be at 5200 Kelvin or less. Normally after some years of use, the flashtube tends to give a warmer colour.

• Set your camera to a lower ISO. Setting 50 ISO or even less if required.
• Use grey filters for your lenses to reduce light.
• Softboxes may reduce the light output.
• Use Hi-Sync or HSS with the Transmitter Pro.

If the Ranger RX Battery LED indicator stays on at 10%, this might be a problem with the keyboard, or it could be a faulty contact.
If the LED does not switch off after a few minutes, the unit should be checked by an Elinchrom repair service.

There is no negative effect when you use the FAST mode with the ELC Pro HD connected to the mains.
Only if the mains fuses would blow you could set to default or slow charge mode. But this depends on the mains voltage, which can be relatively low in some countries.
In case you use a battery inverter, the unit may only work in default or slow charge mode, depending on how powerful the battery inverter is.
To drive one ELC Pro HD with a modeling lamp, you need a pure sine wave battery inverter of minimum 600W.

Unfortunately, the LED modeling lamp of the Quadra/ELB 400 is not dimmable, therefore,  you cannot control its intensity.

The ambient temperature whilst the unit is in use: min. -5°C (41°F) up to max. 35°C (95°F).
Storage temperature: -5°C (41°F) up to 60°C (140°F)
Optimal operating temperature: 0°C (32°F) up to 45°C (113°F).

The ELC Pro HD is Elinchrom’s top-of-the-range compact unit.
The ELC Pro HD offers a more powerful halogen modelling lamp, faster recycling times and is available with more power if necessary but cannot achieve TTL and HSS.
The ELC 125/500 on the other hand offers TTL, HSS, and an LED modelling lamp.

You’ll find three types of remotes inside our range; two transmitters and one receiver.

• The Transmitter Plus is a universal transmitter compatible with most brands and cameras with a classic hot-shoe.
• The Transmitter Pro is a transmitter offering a display and additional functions such as HSS or TTL but is only compatible with brands, cameras, and units listed on this page.
• The Receiver Plus is a receiver for older Elinchrom units without a build-in receiver or other flash brand units and Speedlights.

Learn more about Elinchrom remotes.

All cameras respecting the standard sync triggering system will work.
The Hi-Sync/HSS/TTL features on the Transmitter Pro are only available for Nikon, Canon, Sony, and Fujifilm cameras (learn more).

Please make sure your Elinchrom unit and Transmitter are both updated with the latest firmware.
www.elinchrom.com/support/firmware

The Skyport Transmitter system has 2 operating modes that offer different shooting functionalities.


NORMAL Sync Mode
Green LED – 200 m (656’) working range – Synchro is limited to X-Sync.

SPEED Sync Mode
Red LED – 100 m (328’) working range – Synchro is limited to X-Sync but enables faster shutter speeds only on digital medium format cameras.

To use shutter speeds of up to 1/8000s, the HS / Hi-Sync mode must be activated on the Transmitter Pro when used in both Normal and Speed mode.

Read more about the ELSP mode.

1. Switch on the EL-Skyport receiver in the unit.
2. Set Group and Frequency Channel to 1.
3. Set the Sync Mode of the unit to Normal (on the Transmitter Pro, under the ELSP feature; the backlit display should appear green).

The SR port of the Transmitters is a 2.5 mm Flash Sync output socket.
This port can be used to connect and trigger directly a flash unit or a flash trigger with a sync cable.
The devices must offer a flash sync input socket to enable a direct cable connection.

Control of the modeling lamp is possible with the Transmitter Pro only and/or the Elinchrom App/Software.
It is not possible to control the modeling lamp with the Transmitter Plus.

A complete manual for the Transmitter Plus does not exist.
You can find additional information here.

Group Button

• Select the groups in which you have placed flash units in Group 1, 2, 3, 4 to control them separately.
• To set flash units into different groups, see the flash unit manual.
• All means that all-flash units will fire or increase or decrease flash power with the -/+ buttons.

Mode Button

• If the lights on the transmitter show up in green, you are in the right sync mode, which we call Normal Sync Mode.
• By pressing 2 sec. on the mode button, you can change into another sync mode. The light shows up in red, which only works with digital large-format cameras to sync speed above the normal x-sync, up to about a 1/1600s with a Phase One camera.
• If this setting is used, also the flash unit needs to be configured in the correct sync mode, otherwise no communication.
• We suggest not using this feature since it does not bring any advantage with DSLR cameras and reduces the distance range by 50%.

Learn more about Normal and Speed mode.

CH Button

This button allows using other frequencies in case there is interference with other wireless networks.
The frequency settings must also be changed on the flash unit, otherwise no communication.

Like other flash brands, several users have reported sync issues using the Nikon Z9 with the Transmitter Pro while HSS is enabled.
We are currently investigating these problems.

You’ll find three types of remotes inside our range; two transmitters and one receiver.

• The Transmitter Plus is a universal transmitter compatible with most brands and cameras with a classic hot-shoe.
• The Transmitter Pro is a transmitter offering a display and additional functions such as HSS or TTL but is only compatible with brands, cameras, and units listed on this page.
• The Receiver Plus is a receiver for older Elinchrom units without a build-in receiver or other flash brand units and Speedlights.

Learn more about Elinchrom remotes.

If a dark slide appears on your picture, this could be a sync issue when you use too short sync speeds with DSLR cameras.
You need to set the camera shutter speed at least at one value slower to maybe 1/200s or 1/160s.

Read more about flash sync.

If you use a DSLR camera and want to trigger higher than 1/200s keep in mind that the final Sync Speed depends on the camera, camera electronics, mechanics, software, digital chip size, etc.
A faster synchronization is only possible with some mirrorless cameras that can sync up to 1/1000s or even shorter.
To go higher than the average speed of your DSLR camera (1/200s mostly), please look for the Transmitter Pro. The Hi-Sync or HSS feature allows you to go up to 1/8000s shutter speed.

Learn more about Hi-Sync and HSS technology.

All cameras respecting the standard sync triggering system will work.
The Hi-Sync/HSS/TTL features on the Transmitter Pro are only available for Nikon, Canon, Sony, and Fujifilm cameras (learn more).

HSS and Hi-Sync allow you to achieve high shutter speed.

• Hi-Sync (HS) is an Elinchrom technology that is similar to HyperSync from PocketWizard but is much easier to use and produces better results.
• High Speed Sync (HSS), on the other hand, in general, is a less powerful tool.
  But, with ELB 500 TTL, ELC, and Elinchrom ONE/FIVE, we have been able to optimize HSS to the point that it is not dissimilar in power to Hi-Sync, thus making Elinchrom’s HSS the most powerful HSS from comparable powered units on the market to date.

More information about HS and HSS technologies.

ELC Pro HD is not optimized for Hi-Sync.
Hi-Sync works particularly well with slower flash durations but the ELC Pro HD was built to have fast flash durations.
The ELC Pro HD 1000 will produce better results at full power than the ELC Pro HD 500.
On the display of the ELCs, you can see the flash durations for each power level, please pick up the lowest flash duration for better results.

• The Quadra HS head was designed for optimal performance for Hi-Sync.
• The Quadra Action (or A) is too fast for the highest shutter speeds which might result in disappointing results. Lowering the shutter speed will produce better results.
• The Quadra Pro (or S) head is usable up to higher shutter speeds.

Learn more about the 3 Quadra heads

Is your gear compatible with Hi-Sync?

ODS means Over Drive Sync in Hi-Sync mode.
It enables to fine-tune the Transmitter Pro trigger signal to optimize exposure at high shutter speeds while gaining more light.
The ODS Setup offers adjustment from 0.1 to 5.0 ms or can be switched off.
The ODS value will vary depending on the camera and the flash unit used, and must be adjusted manually.

Odin II is one of the two remote options in the ELB 500 TTL settings menu.
When this remote option is enabled, the ELB 500 TTL is compatible with Phottix Odin II transmitters and Phottix products with built-in Odin II or with Phottix Odin II receivers.
Only available for Canon and Nikon.

Some units are compatible with Hi-Sync, others not.
Please check the compatibility page for more information.

A list of compatible cameras and flash units with the Transmitter Pro is available here.
www.elinchrom.com/support/compatibility/

It is not possible to change the flash unit ID numbers.
The ID number is unique to each product and currently unchangeable.
But you can give a custom name directly from the Elinchrom App / Software.

Please make sure your Elinchrom unit and Transmitter are both updated with the latest firmware.
www.elinchrom.com/support/firmware

Yes, you can use it but in manual mode only.
Only the hot-shoe middle contact is available to trigger Elinchrom flash units.
You can use a Canon Transmitter Pro on a Nikon camera or a Nikon Transmitter Pro on a Canon in manual mode.
You can still control power and see the unit displayed on the Transmitter.
Keep in mind HS, HSS and ODS features are not available and will not have any effect.

The Transmitter Pro’s display is backlit and can be used in dark environments.

If your unit is in Speed Mode (ELSP), your Transmitter also needs to be set to Speed Mode, or the Transmitter will not display the units.

If you apply sync mode settings (ELSP) to the Transmitter, you need to apply the same settings to the flash unit (same as changes in the frequency channel or group settings).
We recommend using the unit and transmitter always in Normal Sync mode, you gain maximum distance range and only use the HS function for faster shutter speeds, up to 1/8000s.

Gradient refers to the homogeneity of the picture when shooting above the X-sync.
Gear optimized for Hi-Sync, such as the Quadra HS head, limits this gradient effect.
With gear compatible with HSS, this gradient effect doesn’t exist.

Clipping and banding are the same.
Banding is the black band on the picture that occurs without Hi-Sync or HSS technology.
The light out of flash is not synchronized correctly to shutter speed and creates that black band.

1. Switch on the EL-Skyport receiver in the unit.
2. Set Group and Frequency Channel to 1.
3. Set the Sync Mode of the unit to Normal (on the Transmitter Pro, under the ELSP feature; the backlit display should appear green).

The Skyport Transmitter system has 2 operating modes that offer different shooting functionalities.


NORMAL Sync Mode
Green LED – 200 m (656’) working range – Synchro is limited to X-Sync.

SPEED Sync Mode
Red LED – 100 m (328’) working range – Synchro is limited to X-Sync but enables faster shutter speeds only on digital medium format cameras.

To use shutter speeds of up to 1/8000s, the HS / Hi-Sync mode must be activated on the Transmitter Pro when used in both Normal and Speed mode.

Read more about the ELSP mode.

We don’t recommend using the strobo feature when using an HS head.

In the Auto Mod setting, you can decide to activate the modeling lamp to help you focus on your subject.

2 options are available:

• Shutter; When you press the shutter of your camera, the modeling lamp turns on. This feature is only available on Canon.
• DOF; When you press the DOF button of your camera, the modeling lamp turns on.

Hi-Sync or HSS mode is detected automatically.
Enabling the Hi-Sync/HSS feature is very simple but different for each camera.
However, some cameras need a specific setup to be able to engage Hi-Sync or HSS.
How to setup hi-sync / hss mode.

Supported cameras are Nikon, Canon, Sony, Fujifilm, and Pentax.

The SR port of the Transmitters is a 2.5 mm Flash Sync output socket.
This port can be used to connect and trigger directly a flash unit or a flash trigger with a sync cable.
The devices must offer a flash sync input socket to enable a direct cable connection.

Control of the modeling lamp is possible with the Transmitter Pro only and/or the Elinchrom App/Software.
It is not possible to control the modeling lamp with the Transmitter Plus.

Yes, TTL Elinchrom units integrated into an existing Elinchrom setup with Hi-Sync and HSS altogether work seamlessly.

Read more about this.

Hi-Sync is not available with the ELB 500 TTL. HSS will be enabled automatically with compatible cameras.

There is no difference; both names refer to the same product.
Skyport Plus HS is the Transmitter Pro‘s previous name and is no longer used.
Starting from firmware 2.1, bringing TTL compatibility with compatible units, the Skyport Plus HS became Transmitter Pro.

Firmware release notes

Please keep in mind that the AF light red dots are designed based on 2 meters distance to be centered. 
If your subject is too close to your camera and Transmitter, the AF light red dots may be too high.

Here are some steps to follow to sort this out:

• Do not use silent mode, this may deactivate some flash features.
• Activate in the flash mode setting of the camera fill-in flash or slow Sync.
• SC Setup by the camera is normal because some Sony cameras can be controlled by the Transmitter.
• HS mode is automatically activated with the Transmitter Pro version since firmware V.2.10.
• Hi-Sync and other functions will work only when you use original Sony lenses.
  Workaround: use Sony with the original lens with the Transmitter switched ON and then change to a third-party lens without switching of the devices.

Hi-Sync/HSS mode for Fujifilm has to be set up in the camera settings.
Set your Fujifilm camera to the Auto FP (HSS) flash mode in the custom settings menu.
The Transmitter Pro will automatically engage the HS/HSS mode when you raise the shutter speed above the normal flash sync speed.

To set the camera to the Auto FP flash mode, go to:

• Settings Menu
• Flash Setting
• Flash Function Setting
• Select SYNC mode

Leave the cameras in this custom flash mode all the time.
Note: Do not use silent mode (MS/ES mode), this may deactivate some flash features.

The Elinchrom ONE/THREE/FIVE, the ELB 500 TTL, and the ELC 125/500 are compatible with TTL along with the Transmitter Pro.

For more information, please check the compatibility chart.

Hi-Sync is not available with the ONE/THREE.
HSS will be enabled automatically with the Transmitter Pro and compatible cameras.
Note: Elinchrom units integrated into an existing Elinchrom setup with Hi-Sync and HSS units altogether work seamlessly.

Yes, the ONE/THREE can enable HSS and TTL with the Transmitter Pro.

All cameras respecting the standard sync triggering system will work.
The Hi-Sync/HSS/TTL features on the Transmitter Pro are only available for Nikon, Canon, Sony, and Fujifilm cameras (learn more).

A list of compatible cameras and flash units with the Transmitter Pro is available here.
www.elinchrom.com/support/compatibility/

TTL is only here to help you if needed.
If you don’t want TTL, you can just as easily use it in Manual mode.
You can start in TTL, lock exposure, and then switch to manual, we call this Manual Lock.

We are in a world where we need to work faster with an efficient workflow.
This is why we introduced TTL within our portfolio of products.

Yes, you can use Elinchrom TTL units together with older Elinchrom flash units, but only in Manual mode, of course.

Using TTL and non TTL units together is possible, but only when both are used in Manual.
This is because, in TTL mode, the camera controls the pre-flash and main flash synchronization of TTL. It is, however, possible to experiment with slower shutter synchronization speeds to achieve acceptable synchronization of manual with TTL.

The Elinchrom ONE/THREE/FIVE, the ELB 500 TTL, and the ELC 125/500 are compatible with TTL along with the Transmitter Pro.

For more information, please check the compatibility chart.

If your camera is not listed as compatible, it simply means that it has not yet been tested with all possible features.
Don’t worry, you can test it, it will not have any negative effect on the camera.

No, TTL and HSS are not available for the ELC Pro HD.
Please refer to the ELC 125 / ELC 500 if TTL and HSS maters.

Yes, TTL and HSS features are implemented in the ELC 125 and the ELC 500.

A complete manual for the Receiver Plus does not exist.
You can find additional information here.

Group Button

• Select the groups in which you have placed flash units in Group 1, 2, 3, 4 to control them separately.
• To set flash units into different groups, see the flash unit manual.
• All means that all-flash units will fire or increase or decrease flash power with the -/+ buttons.

Mode Button

• If the lights on the Receiver show up in green, you are in the right sync mode, which we call Normal Sync Mode.
• By pressing 2 sec. on the mode button, you can change into another sync mode. The light shows up in red, which only works with digital large-format cameras to sync speed above the normal x-sync, up to about a 1/1600s with a Phase One camera.
• If this setting is used, also the flash unit needs to be configured in the correct sync mode, otherwise no communication.
• We suggest not using this feature since it does not bring any advantage with DSLR cameras and reduces the distance range by 50%.

Learn more about Normal and Speed mode.

CH Button

This button allows using other frequencies in case there is interference with other wireless networks.
The frequency settings must also be changed on the flash unit, otherwise no communication.

A complete manual for the Transmitter Plus does not exist.
You can find additional information here.

Group Button

• Select the groups in which you have placed flash units in Group 1, 2, 3, 4 to control them separately.
• To set flash units into different groups, see the flash unit manual.
• All means that all-flash units will fire or increase or decrease flash power with the -/+ buttons.

Mode Button

• If the lights on the transmitter show up in green, you are in the right sync mode, which we call Normal Sync Mode.
• By pressing 2 sec. on the mode button, you can change into another sync mode. The light shows up in red, which only works with digital large-format cameras to sync speed above the normal x-sync, up to about a 1/1600s with a Phase One camera.
• If this setting is used, also the flash unit needs to be configured in the correct sync mode, otherwise no communication.
• We suggest not using this feature since it does not bring any advantage with DSLR cameras and reduces the distance range by 50%.

Learn more about Normal and Speed mode.

CH Button

This button allows using other frequencies in case there is interference with other wireless networks.
The frequency settings must also be changed on the flash unit, otherwise no communication.

Here you can find all Elinchrom user manuals and use-full documentation:

www.elinchrom.com/support/download-center/